Transform the way you manage walk-ins with HB Queue.
Designed for barbers and salons, HB Queue allows your clients to simply join the Queue and where they will be updated via SMS of their estimated wait time
With the HB Queue App, clients can check in themselves on a tablet in-store, meaning less admin, fewer interruptions and more time for you and your team to focus on providing great service.
How it works…
Why you’ll love it
Simple Walk-In Management
A full-screen Queue shows three clear columns: Waiting, In-Service, and Completed. Clients move seamlessly through each stage.
Works With or Without the Appointment Book
HB Queue can run as a standalone full-screen queue or show as an additional column alongside the appointment book.
Customer Self Check-In
Clients can walk in and add themselves to the Queue using the HB Queue App in-salon, or your team can quickly add them through the HB Software.
SMS Updates
Automatically notify clients via SMS when they’re next in line. Estimated wait times are intelligently calculated based on operator availability and current services.
Operator Management
HB Queue checks rosters to only show available operators. You can easily manage breaks directly from the Queue screen.
Flexible Options
Customers can choose their preferred operator, select the next available, or you can set the system to skip operator selection completely.
Service Integration
Control which services can be added to the Queue.
Sales Processing
Sales are easily processed directly from HB Queue through the sales screen, keeping everything seamless.
Reporting Built In
Access dedicated reports (Summary & Detailed) to track queue performance, operator efficiency, and client flow
HB Queue gives you total control whether your clients prefer to book ahead or simply walk in and wait.
Benefits for your business
Faster check-ins
Save staff time with customer self check-in.
Happier clients
Keep clients informed with SMS updates and clear wait times.
Smarter scheduling
Only available operators are displayed, ensuring efficient use of your team.
Insightful reporting
Queue reports give you the data you need to refine performance
Flexible workflows
Use HB Queue, the appointment book, or both side by side
Request your Free Demonstration
We believe we have the most feature rich platform on the market.
Book an obligation free demo or call 1300 880 582 to see for yourself.